A: Preserving your photo negatives with EachMoment is a straightforward, secure, and efficient process:

1. Order & Receive Your Memory Box: Use our intuitive online quote tool, select 'Photo Negatives', and pay just a £10 deposit to get started. Your free, reinforced Memory Box is promptly dispatched for next-day delivery.

2. Pack Your Negatives Securely: Carefully pack your photo negatives into the Memory Box, using the protective materials provided. No need to pre-clean your negatives; our experts will handle that!

3. Arrange Secure Courier Collection: Schedule a free, secure courier collection easily via our online portal. Your Memory Box is then safely transported to our specialist UK lab.

4. Negative Assessment & Invoice (or Refund): Upon arrival, our technicians carefully assess your negatives and issue a clear online invoice for any adjustments or a refund if applicable.

5. Professional Image Enhancement & Digitisation: Following secure payment, your photo negatives undergo professional cleaning, image enhancement, and high-resolution scanning using specialised equipment.

6. Rigorous Quality Control & Digital Preparation: Your newly digitised photos undergo stringent quality checks and are meticulously prepared for your chosen output format (Cloud Album, USB drive, or DVD).

7. Secure Return of Originals & Digital Copies: Your original photo negatives and your digital copies are securely returned to you via our trusted courier service.

8. Relive & Share Your Treasured Images: Enjoy and easily share your revitalised memories on any digital device!

Order before 12 pm for next-day Memory Box delivery. Free Memory Box + free 3-way secure courier for orders over £50.00.

A: We expertly convert a wide variety of photo negative formats to digital, including the most common types:

35mm Negatives: The most prevalent format, commonly found in strip form.

* 120 and 220 Negatives (Medium Format): Larger negatives offering higher image quality, often used by enthusiasts and professionals.

* 110 Negatives: A smaller format, popular in compact cameras.

* 126 Negatives: Another less common format, typically square.

* APS (Advanced Photo System) Negatives: A cartridge-based film format.

If you are unsure about the specific format of your negatives, don't worry! Simply send them to us securely packaged in our Memory Box, and our experienced specialists will accurately identify each format upon arrival at our lab. We are equipped to handle negatives in virtually any condition, including those that are faded, scratched, or showing signs of age.

A: It's quite common to find more negatives than initially anticipated! Our streamlined process is designed for flexibility to accommodate this:

1. Provide an Initial Estimate & Start: Use our online quote tool to provide your best estimate of the number of negatives and pay the £10 deposit to receive your free Memory Box.

2. Pack All Your Photo Negatives: When your Memory Box arrives, simply pack all of your negatives, even if the quantity exceeds your initial estimate.

3. Precise Assessment at Our Specialist Lab: Our expert technicians will accurately count and thoroughly assess all negatives upon secure arrival at our dedicated lab.

4. Transparent Invoice or Refund Process: We will then send you a clear online invoice for any additional negatives converted or issue a refund if applicable. You only pay for the final, accurately counted number of negatives after we have safely received and professionally assessed them. This ensures you can send all your negatives without needing to overestimate upfront and only pay for the precise number of negatives we successfully convert for you.

A: We offer several convenient and versatile options for receiving your newly digitised photos, ensuring they are accessible in your preferred format:

1. Complimentary Cloud Album (Included with Every Order):

* Enjoy instant online access to your digitised photos via a secure Cloud Album.

* Effortlessly share your memories with family and friends across the globe.

* View your photos on any device – including smartphones, tablets, computers, and Smart TVs.

* Benefit from secure cloud backup, protecting your precious memories against data loss.

2. Premium Crystal USB Drive (Popular Choice):

* Receive your digitised photos on an elegant crystal USB drive, presented in a beautiful gift box.

* This option is ideal for gifting your memories to loved ones or for special occasions.

* Provides high-quality digital files compatible with all modern playback devices.

3. Robust Classic USB Drive (Durable Backup Option):

* Choose a durable steel USB drive for a robust and long-lasting physical backup of your memories.

* Offers reliable long-term storage for your valuable digital photo files.

4. Traditional DVD Set (Classic Viewing Format):

* Opt for a DVD set for viewing on any standard DVD player, offering compatibility with older TVs and systems.

* A familiar and user-friendly format, especially for those less comfortable with newer technology.

* Includes custom DVD menus and image organisation for easy navigation of your photos.

Many of our customers choose a combination of these options, such as utilising the Cloud Album for immediate sharing and selecting a Premium USB drive for secure safekeeping and thoughtful gifting.

A: The safety and security of your photo negatives are our absolute top priority. We have implemented a robust, multi-layered security system to ensure their complete protection:

1. Secure Memory Box Transport System:

* Our proprietary Memory Box is engineered to be crush-proof, providing maximum protection for your negatives against physical damage during transit.

* We maintain a perfect track record of zero items damaged in transit since implementing our Memory Box system.

2. Premium, Tracked Courier Service:

* We partner with a premium division of a national courier service, renowned for handling highly sensitive materials, including examination papers and passports.

* Benefit from real-time tracking of your Memory Box from collection at your doorstep to secure return delivery.

* We have an impeccable history of zero lost items since the inception of our secure courier service.

3. State-of-the-Art Lab Security & Handling Protocols:

* Upon arrival at our specialist lab, each set of negatives is assigned a unique QR code for meticulous tracking throughout the digitisation process.

* Our lab facility is under 24/7 monitoring and is climate-controlled to ensure optimal storage conditions for your negatives.

* All negatives are handled exclusively by our professionally trained technicians, adhering to strict security protocols.

* We conduct regular maintenance and calibration of our digitisation equipment to guarantee the safe handling of your delicate media.

We are proud to state that we have never lost or damaged a single customer's photo negatives. Your cherished memories are in the safest possible hands with EachMoment.

A: It's perfectly understandable if you are unsure about the exact images on all of your older photo negatives! Here is our straightforward and customer-friendly approach to this situation:

1. Full Refund for Blank Negatives: If, upon assessment at our lab, a set of negatives is found to be completely blank, you will automatically receive a full refund for the digitisation cost of those particular negatives.

2. We Professionally Digitise All Recoverable Images: If there are any recoverable images present on a set of negatives, we will proceed to professionally digitise them, regardless of:

* The number of images on the negatives (even if just a few).

* Whether the content is unlabeled or of unknown origin.

* If there are mixed images or multiple events captured across your negatives.

Many of our customers have been delighted to rediscover long-forgotten family moments and precious images that they were not even aware were still preserved on their old photo negatives. Our professional image enhancement process can even reveal details and improve clarity that were not easily visible when originally viewing the prints or negatives!

A: Yes, absolutely! We specialise in the professional enhancement of aged and imperfect photo negatives, including those affected by fading, minor scratches, or dust. Here is a summary of the types of imperfections we can typically address:

* Photo negatives exhibiting fading or colour shift.

* Negatives that are scratched or physically marked.

* Negatives that have become slightly discoloured or yellowed over time.

* Negatives contaminated with surface dirt or dust accumulation.

* Negatives that have been previously handled and may have minor fingerprints.

Our Comprehensive Image Enhancement Process:

1. Detailed Expert Assessment: Each set of photo negatives is meticulously evaluated by our experienced image specialists to determine the extent and nature of any imperfections.

2. Professional Cleaning & Enhancement Techniques: We utilise professional-grade negative scanners and commercial image processing software. Negatives undergo physical cleaning to carefully remove dust, surface contaminants, and minor imperfections, significantly enhancing both the negative integrity and the quality of the digital images. We also apply basic digital image enhancement techniques to improve colour balance, contrast, and sharpness.

3. Archive-Grade Scanning Technology: We employ specialised, archive-grade scanning technologies to maximise the detail and dynamic range recovered from your negatives.

4. Necessary Basic Image Adjustments: Our technicians perform basic digital image adjustments to optimise the overall appearance of your digitised photos.

5. High-Quality Digitisation & Stringent Quality Checks: Following the enhancement process, negatives are scanned with meticulous attention to detail, and the resulting digital files undergo rigorous quality control checks to ensure optimal results.

No Additional Enhancement Charges: All basic image enhancement procedures are included within our standard photo negative to digital conversion pricing. In the rare event that a negative is deemed beyond successful recovery (this occurs in less than 1% of cases), you will receive a full refund for those negatives. We strongly advise that the sooner you choose to digitise your photo negatives, the higher the likelihood of successful preservation and enhancement of your precious memories!

A: We offer two distinct processing options for photo negative digitisation to cater to varying customer needs:

1. Standard Processing Service:

* The typical turnaround time for our standard processing service is approximately 3-4 weeks from the date your Memory Box securely arrives at our digitisation lab.

* This timeframe encompasses thorough negative inspection, professional cleaning and basic image enhancement, high-quality scanning, and comprehensive quality control procedures.

* Each set of photo negatives receives dedicated attention and meticulous handling throughout the entire process to ensure the highest quality results.

2. Expedited Rush Processing Service (Optional):

* For customers requiring faster turnaround, we offer an optional Rush Processing service, which expedites the completion of your order to within 1-2 weeks.

* Despite the faster processing time, our Rush Processing service maintains the same high standards of image enhancement and digitisation quality as our standard service.

* Rush Processing is ideally suited for urgent needs, such as upcoming special occasions or time-sensitive projects.

The overall processing time can vary depending on several factors, including:

* The total number of photo negatives included in your order.

* The general condition of the negatives (negatives requiring more extensive handling or assessment may take slightly longer).

* Our current lab workload and processing queue.

We provide order tracking updates throughout the process, and you can conveniently monitor the progress of your negatives via our secure online Status Tracking system. We always prioritise delivering the highest possible quality and never compromise the careful handling that your precious memories deserve, regardless of the chosen processing speed.

A: Yes! We make it exceptionally easy for you to view your newly digitised photos on virtually any television set:

Smart TV Viewing Options:

* Direct Cloud Album Access: Access and view your photos directly from your complimentary Cloud Album app on compatible Smart TVs for convenient viewing.

* Simple USB Drive Playback: For maximum ease of use, simply plug in your USB drive (either Premium Crystal or Classic Steel) into your Smart TV's USB port. Then, use your TV's built-in media player to effortlessly browse and view your digitised photos as a slideshow or individually.

Options for Standard (Non-Smart) TVs:

* HDMI Connection via External Device: Connect any HDMI-equipped device, such as a laptop, desktop computer, or dedicated media player, to your standard TV using an HDMI cable. You can then display your digital photo files from the connected device.

* DVD Playback using DVD Player: If you choose to receive your digitised photos on DVD, simply use your DVD set in any standard DVD player that is connected to your television for familiar and straightforward playback.

Many families and individuals greatly enjoy gathering together to view their newly digitised memories on their TVs, reliving those special moments in a comfortable and shared viewing environment. Modern televisions will display your digitised photos with significantly enhanced clarity and detail compared to viewing original prints from negatives!

A: Our comprehensive '3-way secure courier' service is designed to provide complete peace of mind and maximum convenience throughout your photo negative digitisation order. It meticulously covers three essential stages of the process:

1. Secure Memory Box Delivery to Your Address: We securely deliver your complimentary, specially engineered Memory Box directly to your home address, ready for you to carefully and safely pack your photo negatives at your own pace.

2. Reliable Memory Box Collection from Your Location: Once you have packed your negatives, our secure courier service will collect your filled Memory Box directly from your doorstep at a pre-arranged time, ensuring safe and tracked transportation to our specialist digitisation lab.

3. Guaranteed Return Delivery to Your Doorstep: After the digitisation process is complete, we securely return your original photo negatives, along with your chosen digital copies (whether on USB drive, DVD set, or access to your Cloud Album), back to your address via the same trusted and tracked courier service.

This all-inclusive, 3-way service guarantees the safe, secure, and fully tracked transportation of your precious memories throughout the entire negative to digital conversion journey, from your home and back again.

A: Yes, absolutely! Our premium 3-way secure courier service is indeed provided completely free of charge to all photo negative digitisation orders where the total digitisation service spend is £50.00 or greater. For smaller orders with a total digitisation spend below £50.00, a nominal charge of £25 applies to cover the comprehensive 3-way secure courier service. This means that the vast majority of our customers benefit from completely free, secure, and highly convenient collection and return delivery of their valuable photo negatives, making the entire process as seamless and cost-effective as possible.

A: Our optional Rush Processing service is available for customers who require their photo negatives to be digitised more quickly than our standard processing timeframe. Please refer to our online quote tool for detailed pricing information regarding Rush Processing fees, as these are structured on a tiered basis related to your total order spend. You can easily view the Rush Processing options and associated fees when placing your order through our website's quote tool.

A: Yes, we are pleased to offer generous bulk discounts for larger photo negative digitisation orders. We believe in rewarding our customers who entrust us with larger collections of memories, and the more negatives you choose to convert, the more you will save overall! Please refer to our online quote tool for detailed information on our tiered discount structure, which is automatically applied as you add more photo negatives to your order. You can easily view the discount percentages and total savings within the quote tool as you build your order.

A: Our Free Memory Box is thoughtfully designed to be your complete, all-in-one solution for safely and securely sending us your photo negatives for digitisation. It includes all of the following essential components:

* Robust Crush-Proof Box: A highly durable, reinforced cardboard box specifically engineered to provide maximum protection for your delicate photo negatives during transit, minimising any risk of physical damage.

* Comprehensive Welcome Guide: A clear, step-by-step instruction guide is included, providing you with easy-to-follow directions on how to properly pack your photo negatives and how to conveniently arrange the free courier collection.

* Pre-Paid Return Shipping Label: A pre-addressed and pre-paid return shipping label is included within the Memory Box, ensuring hassle-free and cost-free return shipping of your original photo negatives and your newly digitised media back to you after processing.

* Negative Identification Stickers & 'Name-It Sheet': We provide helpful negative identification stickers and a 'Name-It Sheet' to assist you in organising and labelling your photo negatives. This enables us to organise your digital photo files in a way that makes it easier for you to locate and share specific memories once digitised.

The Memory Box itself is delivered to you completely free of charge (secured with just a £10 deposit to initiate your order) and is meticulously designed to offer maximum convenience and superior protection for your precious photo negative memories throughout the shipping and digitisation process.

A: Our typical standard processing turnaround time for photo negative digitisation is generally 3-4 weeks, calculated from the date your Memory Box securely arrives at our dedicated digitisation lab. This carefully considered timeframe allows us to perform a comprehensive range of essential services to the highest standards, including: thorough initial inspection of each set of negatives, professional cleaning and basic image enhancement procedures, high-quality scanning, stringent multi-stage quality control checks, and secure, tracked return shipping of your original photo negatives along with your chosen digital media. We are firmly committed to consistently delivering the highest possible quality results for every customer and take the necessary time and meticulous care to ensure your cherished memories are preserved to the absolute best possible standard.

A: Yes, absolutely! We provide real-time, comprehensive tracking for your photo negative digitisation order from start to finish. As soon as your Memory Box is securely collected by our courier partner, you will automatically receive a unique order tracking link directly via email. This dedicated tracking link enables you to monitor your negatives' journey and progress every step of the way – from initial arrival at our specialist lab, through each stage of the digitisation process, right through to final dispatch and secure delivery back to your address. You can conveniently check the real-time status of your order at any time online, 24/7, or alternatively, you can contact our friendly customer support team for any assistance or updates you may require.

A: We employ multiple robust layers of security and stringent protocols to comprehensively protect your irreplaceable photo negative memories and ensure the complete privacy of your digital photos throughout the entire digitisation process:

* Robust Physical Security Measures:

* Utilisation of our proprietary crush-proof Memory Box for the safest possible negative transport.

* Partnering with a highly reputable and secure courier service, also trusted for transporting passports and sensitive examination papers.

* Maintaining restricted physical access and implementing 24/7 comprehensive monitoring at our secure digitisation lab facility.

* Enterprise-Grade Digital Data Security:

* Employing secure, enterprise-grade digital storage infrastructure with multiple redundant data backups to prevent any data loss.

* Utilising industry-leading, military-grade encryption protocols for all Cloud Album storage and digital file transfers, ensuring your data remains completely private and protected.

* Meticulous Chain of Custody Tracking:

* Assigning a unique QR code identifier to each individual Memory Box upon arrival at our lab for precise, granular tracking throughout the entire digitisation workflow.

* Implementing continuous, real-time monitoring of each Memory Box's location and processing stage within our secure tracking system.

We have a long-established and proven track record of never losing or damaging a single customer's order and are fully committed to ensuring your cherished memories are always handled with the utmost care and kept completely safe and secure with EachMoment.

A: Our policy regarding blank or unreadable photo negatives is designed to be entirely customer-friendly and transparent:

* Full Refunds for Blank Photo Negatives: If, upon thorough assessment at our digitisation lab, a set of photo negatives is definitively found to be completely blank and containing no images, you will automatically receive a full refund for the digitisation cost of those specific negatives. This refund is processed automatically and without any need for you to request it.

* Refunds for Unreadable Photo Negatives (Rare Cases): In the extremely rare instance (less than 1% of all cases) that a set of photo negatives is found to be severely damaged and unfortunately unreadable despite our best professional handling efforts, we will also issue a full refund for the digitisation cost associated with those particular unreadable negatives. In such rare cases, we will always proactively contact you to fully discuss the situation and explain the circumstances before processing any refunds for unreadable negatives, ensuring complete transparency and open communication.

We are committed to maintaining complete transparency and fairness in our pricing, ensuring you only ever pay for successfully digitised and valuable content.

A: Currently, our standard photo negative to digital conversion service, which includes the complimentary Memory Box and the 3-way secure courier service, is primarily offered to customers residing within the United Kingdom. For international customers located outside of the UK who are interested in utilising our professional photo negative to digital conversion services, we kindly request that you contact our dedicated customer support team directly. You can reach us via email at hello@eachmoment.co.uk or by phone on 01603 361 584. Our team will be happy to discuss potential service options that may be available for international orders and provide you with detailed information regarding any associated international shipping costs or logistical considerations for preserving your photo negative memories with EachMoment.

A: Yes, absolutely, it is very easy to order additional digital copies of your newly digitised photo negatives on either USB drives or DVD sets. Ordering extra copies is a popular option for many of our customers for a variety of reasons, including: conveniently sharing your precious memories with multiple family members and friends, creating readily accessible backup copies of your digital photo files for added security, or for gifting purposes, allowing you to thoughtfully share your family history with loved ones. You can easily specify the number of extra copies you require during the initial online ordering process, directly within our quote tool. Alternatively, if you decide you would like additional copies after your initial order is already complete, you can simply contact our customer support team, and we will be happy to assist you in adding more copies to your order. We offer both our Premium Crystal USB drive and Classic Steel USB drive options for extra USB copies, as well as additional DVD sets, providing you with flexible choices to suit your specific needs and preferences.

A: We accept a wide and comprehensive range of payment methods to ensure maximum convenience and flexibility for our valued customers:

* All Major Credit and Debit Cards: We securely accept payments from all major credit and debit card providers, including Visa, Mastercard, and American Express.

* Secure Online Payments via Website Checkout: All online payments are processed securely via our website's encrypted and protected checkout system, ensuring your financial information is always kept safe and confidential.

* Bank Transfers: We can also accommodate direct bank transfers for larger orders or customer preference. Please contact our customer support team to arrange a bank transfer payment.

To initiate your photo negative to digital conversion order and receive your complimentary Memory Box, you only need to pay a small £10 deposit upfront. The remaining balance for your order is invoiced conveniently online after we have securely received and professionally assessed your photo negatives at our digitisation lab. We are committed to providing a secure, straightforward, and user-friendly payment process for every customer.

A: Yes, EachMoment is exceptionally well-equipped and fully prepared to efficiently handle photo negative digitisation orders of all sizes, including large and bulk orders containing hundreds or even thousands of negatives. We routinely work with families who have extensive photographic archives, as well as organisations, businesses, and archives with substantial collections of photo negatives requiring professional digitisation. Our entire infrastructure, including our proprietary Memory Box system, our robust secure courier network, and our dedicated, high-capacity digitisation lab facilities, is specifically designed to efficiently process high volumes of media while maintaining the highest standards of quality and security. For photo negative digitisation orders exceeding 50 sets of negatives, we also provide dedicated project managers to ensure seamless handling, streamlined communication, and consistently smooth processing throughout the entire project. Furthermore, we offer attractive and scalable bulk discounts for larger orders, making it even more cost-effective and efficient to digitise your entire photo negative collection with EachMoment.

A: We are wholeheartedly committed to ensuring your complete satisfaction with our photo negative digitisation service. To demonstrate this commitment, we offer a comprehensive 100% satisfaction guarantee on all negative to digital conversion orders. If, for any reason whatsoever, you are not fully delighted and satisfied with the quality of your professionally enhanced and digitised photo negatives, we sincerely encourage you to contact our dedicated customer support team as soon as possible. We will take every step within our power to thoroughly understand and address your specific concerns and diligently resolve any issues you may have encountered. This may include options such as re-scanning your photo negatives using alternative equipment or settings, providing your digital photos in alternative output formats, or applying further post-processing enhancements to your digital files. If, after working closely with you to address your concerns, we are ultimately unable to resolve the matter to your complete satisfaction, we will, without hesitation, offer a full refund for your entire photo negative digitisation order. Your happiness as a customer and the successful preservation of your precious memories are always our absolute top priorities at EachMoment.

A: Our friendly, knowledgeable, and highly responsive customer support team is readily available and eager to assist you with any questions, queries, or concerns you may have regarding photo negative to digital conversion services. You can easily reach us through any of the following convenient channels:

* Direct Phone Line: Call us directly at [01603 361 584](tel:01603 361 584) to speak directly with a helpful customer service representative during our business hours.

* Email Support: Send us an email outlining your questions or concerns to hello@eachmoment.co.uk, and our team will ensure you receive a prompt and detailed response, typically within 24 hours.

* Website Contact Form: Visit our website's dedicated 'Contact Us' page at any time and simply fill out the online contact form with your inquiry. We are committed to responding to all contact form submissions within one business day.

We are here to provide you with comprehensive support, clear guidance, and expert assistance throughout your entire photo negative digitisation journey with EachMoment, from your initial inquiry through to the successful preservation of your cherished memories.

A: At EachMoment, we are committed to utilising only industry-leading, professional-grade equipment for all photo negative to digital conversion processes. This unwavering commitment to professional technology is essential to ensure the absolute highest possible fidelity, accuracy, and long-term preservation of your precious photographic memories. Our key equipment components include:

* High-Resolution Professional Negative Scanners: We exclusively employ top-tier, professional-grade film and negative scanners, regularly calibrated and maintained to ensure optimal performance. These scanners are meticulously engineered and specifically designed for critical archival applications and professional image capture. They offer demonstrably superior optical systems, exceptional scanning accuracy, and significantly reduced digital noise levels compared to standard consumer-grade flatbed scanners. Key features of these professional scanners include high DPI (dots per inch) optical resolution capabilities (up to 4800 DPI and beyond), ensuring the capture of maximum detail from your negatives. They also boast advanced colour depth and dynamic range, allowing for the accurate reproduction of subtle tonal variations and a wider spectrum of colours present in your original negatives.

* Dedicated 35mm and Medium Format Negative Scanning Systems: We utilise specialised scanners optimised for specific negative formats, including dedicated 35mm film scanners and medium format scanners. This format-specific approach ensures the highest possible scanning quality tailored to the unique characteristics of each negative type, rather than using generic scanning methods. For 35mm negatives, we employ high-speed, high-resolution batch scanners to efficiently process standard 35mm film strips while maintaining exceptional image quality. For medium format negatives (120 and 220), we utilise precision flatbed scanners equipped with specialised film holders to ensure optimal flatness and focus during the scanning process, maximising detail and sharpness from these larger negative formats.

* Industry-Standard Adobe Photoshop & Lightroom Software: We utilise Adobe Photoshop and Lightroom, which are widely recognised as the industry-standard software suites for professional image editing, enhancement, and post-processing. These powerful software tools enable our expert technicians to precisely fine-tune the colour balance, contrast levels, and overall brightness of your newly digitised photos. Using Photoshop and Lightroom, we can effectively revitalise faded colours, correct colour casts, reduce minor imperfections, and enhance the overall visual appearance of your digitised images to closely match the intended look and feel of the original photos, ensuring a visually stunning and faithful preservation of your cherished memories.